At Pixelllo, we strive to provide a seamless experience from winning an auction to receiving your item. This page outlines our shipping methods, delivery timeframes, and return policy to help you understand what to expect after winning an auction.
Shipping Information
Payment & Processing
After winning an auction, you'll have 24 hours to complete your payment. This includes the final auction price plus applicable shipping and handling charges. Once your payment is confirmed, your order will be processed within 1-2 business days.
Shipping Methods
We offer several shipping options to meet your needs:
Standard Shipping
5-7 business days
Free for orders over $50
$5.99 for orders under $50
Expedited Shipping
2-3 business days
$12.99
Express Shipping
1-2 business days
$19.99
Tracking Your Order
Once your order ships, you'll receive a confirmation email with tracking information. You can also view the status of your order in the "Orders" section of your Pixelllo dashboard.
Shipping Insurance
All orders are insured against loss or damage during transit. For high-value items (over $500), signature confirmation may be required upon delivery.
Delivery Timeframes
Processing Time
After payment confirmation, orders typically take 1-2 business days to process before shipping. During high-volume periods (holidays, special promotions), processing may take up to 3 business days.
Estimated Delivery Times
The following timeframes represent our estimated delivery windows after your order has shipped:
| Shipping Method | Continental U.S. | Alaska & Hawaii | Puerto Rico |
|---|---|---|---|
| Standard Shipping | 5-7 business days | 7-10 business days | 7-12 business days |
| Expedited Shipping | 2-3 business days | 3-5 business days | 4-6 business days |
| Express Shipping | 1-2 business days | 2-3 business days | 2-4 business days |
Note: Business days are Monday through Friday, excluding federal holidays. Orders placed after 2:00 PM ET may be processed the following business day.
Delivery Delays
While we strive to deliver your order within the estimated timeframes, occasional delays may occur due to:
- Severe weather conditions
- Natural disasters
- Carrier service disruptions
- Customs delays (for international shipments)
- High-volume shipping periods (holidays, major sales)
If your order is significantly delayed, we'll notify you via email with updated delivery information.
Returns & Refunds
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all items. If you're not completely satisfied with your purchase, you can return it for a full refund of the final auction price and shipping costs. Please note that the cost of bids used is non-refundable.
Return Process
To initiate a return:
- Log in to your Pixelllo account
- Go to the "Orders" section in your dashboard
- Find the order you wish to return and click "Return Item"
- Follow the prompts to complete your return request
- Print the prepaid return shipping label (provided for domestic returns)
- Pack the item securely in its original packaging, if possible
- Drop off the package at the designated carrier location
Return Conditions
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and in its original packaging
- With all tags and labels attached
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Downloadable software products
- Gift cards
- Personal care items (if opened)
- Health and wellness items (if opened)
- Perishable goods
- Custom-made or personalized items
Refund Processing
After we receive and inspect your return, we'll send you an email to notify you that we've received your item. We'll also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately at [email protected]. Include photos of the damaged item and packaging to expedite the resolution process. We'll arrange for a replacement or full refund, including return shipping costs.
International Orders
Countries We Ship To
Pixelllo currently ships to the following countries:
If your country is not listed, please contact our customer service team to inquire about shipping options.
International Shipping Rates
International shipping rates vary based on destination, package weight, and dimensions. The exact shipping cost will be calculated during checkout after you provide your shipping address.
Approximate shipping rates for standard international shipping (6-14 business days):
- Canada: Starting at $15.99
- Europe: Starting at $24.99
- Australia & New Zealand: Starting at $29.99
- Asia: Starting at $34.99
- Other regions: Starting at $39.99
Expedited international shipping (3-7 business days) is available for most destinations at an additional cost.
Customs & Import Duties
International customers are responsible for all customs fees, import duties, and taxes imposed by their country's government. These fees are not included in the shipping costs and will be collected by the delivery carrier or customs authority upon receipt.
We legally cannot mark packages as "gifts" or undervalue merchandise to avoid customs fees.
International Returns
International customers are eligible for our 30-day return policy. However, return shipping costs for international orders are the responsibility of the customer, unless the item was received damaged or defective.
To initiate an international return, please contact our customer service team at [email protected] for specific instructions.
Frequently Asked Questions
How long do I have to complete payment after winning an auction?
You have 24 hours to complete payment after winning an auction. If payment is not received within this timeframe, the item may be forfeited, and your account may be subject to restrictions.
Can I change my shipping address after placing an order?
Yes, you can update your shipping address as long as your order hasn't entered the shipping phase. To change your address, contact our customer service team as soon as possible with your order number and the new shipping details.
Do you ship to P.O. boxes?
Yes, we can ship to P.O. boxes within the United States for standard shipping only. Expedited and express shipping options require a physical address for delivery.
What should I do if my package is lost or damaged?
If your package is lost or damaged during transit, please contact our customer service team immediately. Provide your order number and any available details about the shipment. We'll work with the carrier to locate your package or process a replacement/refund as appropriate.
Are bid credits refundable if I return an item?
No, bid credits used in auctions are non-refundable, even if you return the item. The refund covers only the final auction price and shipping costs.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional $5.99 per item. You can select this option during checkout. We'll wrap your item in premium paper and include a gift message of your choice.
Need More Help?
Our customer service team is available to assist you with any shipping or return questions.